Expert Property Solicitors and Conveyancers with a Personal Approach

Ryan Property Law aims to give the best possible standard of service. However, if at any point you become unhappy or concerned about the service that is being provided, you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance, it may be helpful to contact the lawyer who is working on your transaction to discuss your concerns and we will do our best to resolve any issues that you might have. If you would like to make a formal complaint, then you can obtain a copy of our Complaints Handling Policy upon written request. Please rest assured that making a complaint will not affect how we handle your transaction.

If we cannot resolve your complaint

You can contact the Legal Ombudsman at Legal Ombudsman, PO Box 6167, Slough, SL1 0EH regarding your complaint. The Legal Ombudsman is an indepedent body which investigates complaints about service issues with lawyers. From April 2023, the time limits for referring a complaint have been amended so that you must refer the complaint to the Legal Ombudsman not later than earliest of the following dates:

• six months after receipt by you of our final response relating to a complaint that you might have raised with us; or
• one year from the act or omission being complained about; or
• one year from the date on which you should reasonably have realised that there was cause for complaint.

If you do not adhere to these time limits, the Legal Ombudsman’s scheme rules may prevent them from being able to look into what has happened. However, they will have the discretion to accept out-of-time complaints in circumstances where they deem it ‘fair and reasonable’ for them to do so. For further information, you should contact the Legal Ombudsman on 0300 555 0333 or visit their website at https://www.legalombudsman.org.uk 

If you are unhappy with our behaviour

This firm is regulated by the Solicitors Regulation Authority (SRA). The SRA can help if you are concerned about our behaviour – for example, if you think that we have acted dishonestly, we have taken or lost your money or you feel that you have been treated unfairly by us due to your age, race, a disability or some other protected characteristic. The following link will take you to the SRA website, which explains how you can raise your concerns with them: https://www.sra.org.uk/consumers/problems/report-solicitor/